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T&C Events/Class & Refund Policy

Terms & Conditions – Events, Classes & Tasting Experiences

1. Bookings & Payments

  • Events: A 50% deposit is required to confirm your booking. Full payment is due 14 days prior to the event.

  • Classes & Tastings: Full payment is required at the time of booking to secure your place.

  • Bookings are only confirmed once payment has been received.

2. Minimum Numbers

  • Events: Minimum guest numbers vary depending on the event and will be confirmed at booking.

  • Chocolate-Making Classes: Minimum 4 participants required.

  • Tasting Experiences: Minimum 2 participants required.

Tocumwal Chocolate School reserves the right to cancel or reschedule any event, class or tasting that does not meet minimum numbers.

3. Cancellation by Tocumwal Chocolate School

  • If minimum numbers are not met, you will be notified at least 24 hours in advance.

  • You may choose to:

    • Transfer to another date

    • Receive a full refund within 7 days, provided you supply your bank details.

Note: Refunds cannot be processed without account details. If details are not provided within 4 months, funds will be donated to charity.

4. Cancellation by You

All cancellations must be made in writing to: info@tocumwalchocolate.com.au

Refund Schedule:

  • More than 30 days before (Events only): 75% refund

  • 14–30 days: 50% refund

  • 7–14 days: 25% refund

  • Less than 7 days: No refund

Failure to attend (no-show) results in full forfeiture. We recommend purchasing travel/cancellation insurance.

5. Transfers / Postponements

  • Requests must be submitted in writing.

  • Transfers are subject to availability and must occur within 12 months of the original booking date.

6. Menu Selections & Dietary Requirements

  • Final menu selections and dietary needs must be confirmed at least 7 days in advance.

  • We will do our best to accommodate, but cannot guarantee allergen-free food.

  • All items are prepared in a commercial kitchen where allergens may be present.

7. Health & Safety

  • Enclosed shoes are required for all classes.

  • Our kitchens may be cool — please bring a jumper.

  • Bringing chocolate home? Consider an esky for warm days.

  • Tocumwal Chocolate School accepts no liability for injury or loss during participation in any activity.

8. Photography & Promotion

By attending, you consent to photography and video for promotional purposes unless you notify us in writing beforehand.

9. Responsible Service of Alcohol

We comply with Responsible Service of Alcohol regulations. Service will be refused to intoxicated guests or persons under 18.

10. Force Majeure

Tocumwal Chocolate School is not liable for cancellations caused by circumstances beyond our control, including:

  • Extreme weather

  • Flood, fire, or natural disaster

  • Illness or pandemics

  • Power or equipment failure

  • Government restrictions

In such cases, we may offer an alternative date or refund at our discretion.

11. Australian Consumer Law Notice

These Terms do not override your rights under Australian Consumer Law.
If a class, event, or product is not delivered with due care, skill, or as described, you may be entitled to a replacement, reschedule, or refund.

12. Governing Law

These Terms are governed by the laws of New South Wales, Australia.
Any disputes will be handled under the jurisdiction of NSW civil courts.

13. Contact Us

Tocumwal Chocolate School
📍 5 La Belle Court, Tocumwal NSW 2715
📧 info@tocumwalchocolate.com.au
📞 0425 780 392
🌐 www.tocumwalchocolate.com.au